GGogo FAQs

1. WHAT IS INCLUDED IN MY GGOGO PACKAGE?
Ggogo組合旅游券包括什么在内呢？

A full board package holiday upon reaching holiday destination. The package consists of hotel accommodation on twin-sharing basic, daily breakfast, sight seeing tour as stated in the itinerary. As for the China packages, meals will be fully provided. For example, Hangzhou @ 4x Breakfast, 3x Lunch & 2x Dinner and Guilin @ 3x Breakfast, 3x Lunch & 3x Dinner.
我們包括您的酒店住宿以两人共房为准，每日早餐，市区游及機場/酒店往返接送。除中國团將包括所有膳食:
（杭州@4×早餐，3×午餐及2×晚餐）/ （桂林@3×早餐，3×午餐及3×晚餐）和指定游览观光行程。

2. IS YOUR GGOGO PACKAGE INCLUSIVE OF FLIGHT TICKETS?
Ggogo組合旅游券有包括機票吗 ?

NO. The package is based on Ground Arrangements Only. We don't include flight tickets since the air tickets can be easily purchased through the airline internet booking system. However, we can also assist you on the latest promotion and the best time to place booking for the flight tickets.
Please take note that from time to time, the low cost carriers provide free air tickets, hence you can travel cheaper this way.
這只是地接配套而已。機票很容易購買，您只需通過航空公司網上訂票系統, 選擇您確認日期和時間。不過，我們也可以協助您檢查就最新推廣的最佳時機地方的預。

3. WHO IS HWAJING TRAVEL ?
誰是Hwajing旅行社？

A pioneer in the low cost budget travel packages, to ASEAN and ASIA cities as well as domestic. An awarded ISO 9001:2000 travel agent and an accredited, appointed travel agent and preferred Sales Agent by the STAR CRUISEs in Asia Pacific.
一個家庭的先驅，著名的品牌，其最好的處理是低運作成本進行，主办東盟，國內和亞洲的城市为主。及獲得ISO9001:2000品资管理認證的旅行社，並是麗星郵輪指定的亞洲及太平洋地區銷售代理。

4. WHEN WILL THE GGOGO COMBO TRAVEL VOUCHER EXPIRE?
Ggogo组合旅游券的截止日期？

Once the Ggogo Combo Travel Voucher is bought, it has a validity of one year.No further claims will be entertained.
Ggogo组合旅游券，必须于2010年12月31日之前出发！逾期将自动作废。

5. IS GGOGO VALID DURING SCHOOL HOLIDAYS OR PUBLIC HOLIDAYS?
是否包括學校假期或公眾假期出发呢？
Yes. It is valid during the school holidays and public holidays. However, it is not valid for selected super peak season for e.g. Chinese New Year, New Year, Christmas & Hari Raya (Please refer to our Ggogo calendar for the super peak season).
包括學校假期及公眾假期出发。但不適用於于特定的超級旅游旺季即农历新年，穆斯林回教新年，聖誕節，新年及各国

6. WHEN SHOULD I MAKE A REGISTRATION WITH HWAJING UPON CONFIRMATION OF FLIGHT DATE?
我應該在什麼時候決定预订我的配套呢？

The original voucher must be presented at the point of booking at least 45 days before departure date. Each voucher is valid and usable for one reservation only.
必须预订至少提前45天前出发日期。每张旅游券有效用于1次预订。

7. IS MY GGOGO COMBO TRAVEL VOUCHER TRANSFERABLE TO OTHERS ?
我可以转让Ggogo组合旅游券授予任何人吗？例如，我的家人, 朋友或同事？

Yes. It is transferable. You can transfer it to your loved ones or friends. It is a perfect idea for wedding gifts, birthday present, or gift vouchers for unutilized coupon. However, this voucher cannot be converted to cash and is not refundable.
您可以转让传送家人，朋友或同事。这旅游券适用于生日礼物，礼券，结婚礼券或员公奖励。此券不能转换为现金，并不予退还。

8. WHAT KIND OF PROPER TRAVELLING DOCUMENTATIONS DO I NEED?
我是否需要预先办妥旅游证件，签证或护照？

It’s important that you provide us your personal information (name and passport numbers, etc) in advance. Please confirm with our tour consultant or the appropriate authorities before your trip to determine the requirements for passports, visas and other important documentations. The tour fare is non refundable and we do not bear any responsibility if you are denied boarding on flight due to lack of proper documentations.
我们需您的个人资料（姓名和护照号码等）预订。并且检查及确定出发前，您的护照及签证已办妥。团友因缺乏适当的文件而被拒绝登机或入境。任何损失费用或由其本人员负债， 其放弃之馀下的行程将不会获得任何补偿或退款。

9. ARE THERE ANY OTHER EXTRA CHARGES?
是否有任何服加费呢？

A Passenger Handling Charges of RM45 per booking, China visa application, gratuities for the local tour guide and driver, and a compulsory optional tour.
您只需支付手续处理费（RM45每次预订），中国签证及当地导游及司机小费。

10. IS THERE ANY CANCELLATION FEES?
如果我要取消我的预订，有任何取消的收费呢？

Yes. Once the booking has been confirmed, amendments are not allowed as rooms are prepaid. However, it is transferable to another person with a fee of RM45 per person.
一经确认将不可以有任何修改，因酒店客房已预付。您只可以让转移到其他人更改费用RM45为准。

11. WHAT IF I WISH TO EXTEND MY STAY?
如果我需要延长逗留？

Yes. It is subject to room availability. The room rate is RM150 (Hangzhou) per room per night for the same hotel in your vacation.
须酒店房间需可，而收费于RM150 (杭州)每间房/每晚计算以您的原本星级酒店配套预订。

12. WHAT IF I LOSE MY GGOGO COMBO TRAVEL VOUCHER OR IT IS UNUSED?
如果我失去或未使用我的Ggogo組合旅游券, 我应如何处理呢？

No refunds or replacement for any loss or unused balance voucher.
很报歉, 概不退款或更换给予的任何损失或未用完的余额券。

13. WHAT IF I’M MUSLIM?
如果我是穆斯林？我的餐食有如何安排吗？

No worries. Hwajing will make every effort to accommodate you. However an additional charge of RM96 per person for the prearrangement of the halal meals.
不必担心, Hwajing将尽一切努力满足您的需要。在您做出的预订前，请通知我们。 您只需要附加一个RM96每人整个行程（只限中國配套而已）。

14. IS THE GGOGO VOUCHER VALID FOR OTHER PROMOTIONAL TRAVEL PACKAGE?
这Ggogo組合旅游券可以使用以任何其他推广？

The Ggogo voucher is not valid for any other promotional offers, redemption of points, discount card or any other vouchers.
这Ggogo組合旅游券不可以用在任何其他推广优惠，折扣卡或其他代用券。